Thank you for shopping at DealCTG. We are committed to providing quality products and a smooth shopping experience. Please read our Refund and Returns Policy carefully.
Return Eligibility
You may request a return within 7 days of receiving your product. To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- You must provide proof of purchase (invoice or order number)
Products that are damaged due to misuse, accidental damage, or normal wear and tear are not eligible for return.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons. Discounted or clearance items may also be non-refundable unless defective.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos as proof. We will review the issue and arrange a replacement or refund if approved.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed within 7–10 business days through your original payment method.
Shipping charges are non-refundable unless the return is due to our mistake.
Exchange Policy
We only replace items if they are defective, damaged, or incorrect. Exchanges are subject to product availability.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error from DealCTG. We recommend using a trackable shipping service.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
Email: dealctg@gmail.com
Website: https://dealctg.com/